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printed by () 07/11/2020 00:38:47
FAQ#: 1000233 / MyNSU access error: Sorry this site have not been shared
FAQ-Info:
Category: MyNSU
Language: en
Votes: 0
Result: 0.00 %
Last update: 05/19/2020 10:10:32

Keywords: MyNSU access error: Sorry this site have not been shared, Primary Constituency, Required group (prod_const-student)

Symptom: (public)
User can logon to MyNSU but getting the following error message: Sorry this site have not been shared

Problem: (public)
Clients will receive the following error Error: "Sorry this site has not been shared". This is caused due to the client's MyNSU portal has not been set up or need to be repaired

Solution: (public)
Check client's MyNSU Account Analysis Tool for Primary Constituency: Pass or Fail

If status shows: 

1. Required group (prod_const-student)    FAIL [Attempt Repair]
Click Attempt Repair 
Once repaired have client close all web browser and logon to MYNSU again
 
2. ​Primary Constituency:    FAIL
Escalate to MyNSU Team for repair
 
 
 

URL: https://clientservices.nsu.edu/otrs/public.pl?Action=PublicFAQPrint;ItemID=233