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printed by () 06/21/2021 03:26:35
FAQ#: 1000114 / "You have exceeded the retry limit" MyNSU change password
FAQ-Info:
Category: MyNSU
Language: en
Votes: 0
Result: 0.00 %
Last update: 10/24/2012 08:35:17

Keywords: MYNSU change my password - You have exceeded the retry limit

Symptom: (public)
When trying to change MyNSU password at http://mypass.nsu.edu and receive the following message:
"You have exceeded the retry limit"  Access Denied!

Problem: (public)
After verifying client's information and the password has been reset or if the user has attempted to reset own password or change the password several times unsuccessfully, the client will receive the following message "You have exceeded the retry limit"  Access Denied!

Solution: (public)
The client will need to wait 30 minutes before attempting to changing MyNSU password again.

URL: https://clientservices.nsu.edu/otrs/public.pl?Action=PublicFAQPrint;ItemID=114